What is remote PC support?
Remote support, also known as 'online support', allows us to remotely view your PC screen and securely fix most the most common computer problems right through the Internet via remote control. This type of online service works through 'desktop sharing' technology. What this means is that when you 'log in to our secure online support center', you can allow a technical support representative to 'view' and 'interact' with your computer remotely via the Web - fixing problems fast in 3 easy steps.
Step1: Call 773.313.3510 click Get Started Her e to schedule a support session. A PC Lifeline Technician will contact you via email or phone call to confirm session. You will be provided a 9-digit support key.
Step 2: Login on our home page and type in a support request. The Web-support request is then queued for the next available representative. With your permission, the GoToAssist thin-client is downloaded to the computer while you are in the Web queue. This is when the remote-support session begins.
Alternatively, you can move directly from a phone call with your PC Lifeline technician to a remote-support session. To do so, the technician provides the end user with the Web portal URL and a unique 9-digit support key to begin the remote-support session
Step 3: Your technician can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including:
• ChatLink™
• Remote Diagnostics
• File Transfer
• Reboot/Reconnect
• Remote Viewing/Control
• Annotation Tools
• Team Collaboration
• Session Transfer
